Accessibility

Here at the Richard III & Henry VII Experiences we want to make sure that we deliver a welcoming and enjoyable environment for all visitors.

Download our Accessibility Statements Here;

Richard III Experience Access Statement

Henry VII Experience Access Statement

Please find below information, resources and facilities for visitors with disabilities or additional access needs.

Discover our facilities quickly using the links below:

Access Information, Facilities and Resources

Please Note: The Richard III Experience at Monk Bar and The Henry VII Experience at Micklegate Bar are both housed in historic buildings positioned on the city walls. Both feature uneven floors, narrow stairs and small spaces.

There is no access for visitors who are wheelchair users and the nature of the building may create restrictions for visitors with physical disabilities.

Admissions and Shop Access

Access to the admissions and shop areas of both Monk Bar and Micklegate Bar is located on the City Walls and accessed from street level by uneven stone steps. Access to the City Walls is dependant on weather conditions and you may find that you are unable to access Micklegate Bar in extreme weather.

There is not normally a large queue for entry but, in that event, visitors with disabilities or additional access needs do not have to wait in the queue.

Please make yourself known to the staff member at the till and they will serve you as soon as possible.

Access Information for Visitors with Physical Disabilities

As both Monk Bar and Micklegate Bar are historic buildings, there is unfortunately no access for visitors who are wheelchair users.

Visitors with physical disabilities are advised that access to Monk Bar and Micklegate Bar is via steep and uneven stone steps, and that both attractions feature uneven floors, narrow stairs and small spaces on all floors. Visitors are welcome to view the first floor staircase before they pay to access the rest of the attraction and there is some seating on each floor.

Please call our Reservations line on 01904 615505 if you have any questions or to make a booking.

For more information on exploring the York City Walls from the ground please explore the following guide.

York City Walls – From the Ground

Accessible Toilets

There are no customer toilets at either The Richard III Experience at Monk Bar or the Henry VII Experience at Micklegate Bar due to nature and size of the attractions.

Visitors to The Richard III Experience at Monk Bar are advised to use the closest public toilets at Union Terrace car park.

Visitors to The Henry VII Experience at Micklegate Bar are advised to use the closest public toilets at Nunnery Lane car park.

Guide and Assistance Dogs

Guide and assistance dogs are welcome at both Monk Bar and Micklegate Bar.

Visitors who are blind or have visual impairments

Braille guides are available at our admissions desk upon request at both The Richard III Experience at Monk Bar or the Henry VII Experience at Micklegate Bar.

You may find volunteers to speak to, enhancing your visit, and you may also find one of our volunteers with a handling collection to bring the artefacts to life.

The steps are quite steep and the building is quite dark so please take care when moving throughout either attraction.

Visitors who are deaf or have hearing impairments

Both the Richard III Experience at Monk Bar or the Henry VII Experience at Micklegate Bar are self-guided and the interpretation consists of displays to look at, read or touch. We currently have no additional provisions.

Other Facilities for Visitors with Additional Needs

Seating is available in many of the rooms of both the Richard III Experience at Monk Bar or the Henry VII Experience at Micklegate Bar.

Both attractions at the Bars tend to be quiet; however, if you do need to leave for any reason then you can. Your ticket is valid for 12 months and you can return at anytime.

The Richard III & Henry VII Experiences operate a sticker system for visitors with autism should you wish to participate. If you are wearing a red sticker it shows you do not wish to be approached, a yellow sticker means you would like staff to answer questions when asked, green or no sticker means you are happy to be approached and spoken to. Please request one of these at admissions if this will benefit your visit.

Access Information for Visitors with Young Children

There is no admissions charge for visitors under 5 years old and small children are welcome in the attractions.

Due to the nature of the buildings, access for pushchairs to Monk Bar and Micklegate Bar is limited and there is unfortunately no storage space for pushchairs in either building.

There are no baby changing facilities at either the Richard III Experience at Monk Bar or the Henry VII Experience at Micklegate Bar. Breast feeding is welcome in both of our attractions.

Access provision for Groups

Information about our Group bookings can be found here but please contact our Reservations Team on 01904 615505 if you wish to discuss any additional access needs that members of your group may have.

The JORVIK Group aims to continually improve our facilities and access. If you have any feedback on how we could improve our access offer then please email us at access@yorkat.co.uk